Items purchased through can be exchanged within 21 days from day of purchase. The following conditions apply:

  • Items will only be exchanged if they are damaged or faulty upon delivery or not as described at the time of purchase
  • Items returned have to be in their original condition, unworn, unwashed and in their original packaging
  • An Exchange Form (below) must be completed and emailed before any items are to be returned. We will then notify you if your claim has been accepted
  • We will not accept returns if the product has been damaged as a result of your misuse
  • We will refund your initial shipping charges* only to cover the cost of sending your faulty or damaged item back to us for an exchange
  • Shipping charges* will be refunded via PayPal within 5 business days of receiving your claim
  • We will not refund shipping charges for items being sent back to Underworks unless the return is a result of an error on our behalf

We will inspect the product once received and if the item is deemed as faulty and has not been tampered with in any way, we will send a replacement product free of charge. Underworks accepts no responsibility for items that are lost or misplaced while being sent back to us. Please keep a proof of posting for your items.
*Up to $5 only

  • Return Authorisation Request

  • Product Details

If your claim has been accepted you will receive an email notification with a Return Authority number and further instructions.

*Underworks will only pay for postage if the exchange is a result of an error on our behalf